Rates

All rates quoted on www.sundreamstravel.com are inclusive of taxes and are applicable for online bookings, confirmed in real-time, with payment confirmation effected by credit card online.

If booking any of the services featured online with one of our reservations staff (offline) and/ or the information submitted to secure the payment is incorrect a fee of 5% is applicable on the total amount due.

For groups, events and package deals all online rates are featured as "starting from" and will be subject to a confirmed quotation to be sent to you by our reservation staff. We do our best to honour these rates in our quotes too and reccomend that you plan ahead to get these packages confirmed at the featured rates.

All pending quotes and unsettled amounts in any currency other than Euro are based on the stability of the said currency. In the rare case that there are huge fluctuations in the said currencies' value the final quote or unsettled amount due may fluctuate accordingly.

Accommodation

Lowest accommodation rates Guarantee
Accommodation reservations booked through sundreamstravel.com are guaranteed to be the lowest rates you can find. If there is a lower rate available for the same dates and the same hotel, you must contact us within 24 hours of booking your accommodation online. We will either refund you the difference or cancel the reservations without penalty.
This guarantee only applies to our internet rates and online bookings processed through our online system.
You must have already booked a prepaid reservation online to be eligible to this guarantee.
In the case that a lower rate is found for the identical reservation, then must immediately send an email within 24 hours of booking.
In the email you must include your booking reference and full details of the lower rate found along with link or the contact where this offer was found.
The lower rate must be available for booking with identical specifications of the original request (ex: same hotel, same date and same room type, same basis, same tax and service inclusions).
We normally respond via email within 4 hours during regular business hours, or if outside of regular business hours, we will reply the next business day.
Credit is issued directly to the credit card provided at the time of booking. The credit will usually appear on your statement within 7-10 business days.

All our accommodations have an online description which we advise all bookers to read prior to their arrival. The accommodation booked must only be used by those people named on the travel voucher. No one is allowed to share accommodation or let anyone else stay there without informing sundreamstravel.com.

Flights

It is always safe to be at the airport 2 1/2 hours prior to flight departure time.

It is recommended to reconfirm your flight timings 1 day prior to flying.

Baggage allowance on most airlines we use is standard for short haul flights within Europe to Malta and that is 20kg in luggage and up to 6kg in hand luggage unless otherwise specified.

Most flight operators do not allow name changes on confirmed flight seats. However Air Malta, Ryan Air & EasyJet are exceptions to this and allow name changes subject to a rebooking fee and suppplementary charges (being the differnece in fare between the fare available on the day when the change is effected less the fare paid on booking)

Car rental

When renting a car in all cases there is full comprehensive insurance included however in case of accident there will be an amount to pay in excess. You may always waive this excess upon booking the car through our system however if you don't you will always be given the opportunity to waive this excess while picking your car up. In fact most delivery drivers will try and upsell this to you as insurance so make sure you are aware of what you are signing for.

All traffic fines incurred during the rental, are at the rentals responsibility and will be charged directly on the credit card number given when signing the contract in Malta.

Fuel charge is never included and is usually to be paid on signing of contract however some companies give the option to return the car with the same amount of fuel.

In all cases it is your responsability to read the contract in detail prior to signing.

Payment terms

Individuals:

If booking is prior to 6 months from arrival a 25% deposit has to be paid on reservation of any service to secure the booking.

If booking is within 6 months of arrival a 40% deposit has to be paid on reservation of any service to secure the booking.

Scheduled flight seats are to be paid in full within 48 hours of booking.

Balance due on all other flight tickets, is to be effected 56 days prior to departure at which stage we will issue and send your tickets.

Balance due on all other services, is to be paid 14 days prior to departure.

Groups:

A 25% deposit has to be paid on reservation of any service to secure the booking.

If booking is within 6 months of arrival a 40% deposit has to be paid on reservation of any service to secure the booking.

Scheduled flight seats are to be paid in full within 48 hours of booking.

2nd deposit, is to be effected 6 months prior to departure.

Balance due on all other services, is to be paid 21 days prior to departure.

Weddings:

• A 40% deposit has to be paid on reservation of any service to secure the booking.

• 2nd deposit of 35%, is to be effected is within the wedding date.

• Balance due is to be paid 4 weeks prior to the wedding date.

• If cancellation occurs after the services are booked and confirmed, the cancellation fee shall be the amount paid

Payment methods for bookings confirmed in realtime online through our booking engine

Payments can be effected by credit card (Master Card and Visa accepted) online through the reservation system.

Payment methods for other bookings confirmed with any of our reservation staff by phone, email, post or fax

For all bookings processed by any of our reservation staff there will be a service fee of 5% on the total amount due.

Payments can be effected:

By credit card (Master Card and Visa accepted)

Via wire transfer, in which case our Bank details will be featured on the invoice and all bank charges are to be incurred by your good selves.

Or by posting a cheque made payable to sundreamstravel.com to:
sundreamstravel.com
Red Block, No 6,
Terz Street,
Ibrag, SWQ2222,
Malta, Europe

Securing your Reservation

To secure your reservation you must pay the minimum deposit required. Unless this is done the package offered may become unavailable or else the total price may rise. It is always recommended to secure the reservation of any service at the earliest as once this is done all the services that make up your purchase will be in turn blocked off under your name.

Supplements during the festive season:

During the Christmas, New Years and Easter, compulsory festive season supplements may apply. The supplements are subject to the property on the board basis booked, being on selfcatering, bed & breakfast , half board, full board and all inclusive rates. The supplements are not included in the online rates and once we receive the booking we will confirm the supplement and get back to you by email for the authorisation of the payment.

Cancellation charges (excluding weddings)

In case of flights if cancellation occurs before ticket issue there will be a Euro 25.00 cancellation fee per ticket.

In case of flights if cancellation occurs after the ticket is issued the cancellation fee shall be the full amount paid.

For all other services, if cancellation occurs before 30 days of arrival date, there will be a curtailment charge of 25% of the total due.

For all other services, if cancellation occurs before 14 days of arrival date, the cancellation fee shall be the 40% deposit paid.

For all other services, if cancellation occurs within the last 14 days prior to arrival date, the cancellation fee shall be the full amount paid

Our responsibility to you

We shall be responsible for making sure that each part of the holiday you book with us is provided to a reasonable standard and as described by us.

If any part of your holiday is not provided as described by us we will offer you a satisfactory alternative.

We have taken all reasonable care to make sure that all the services which make up the holidays quoted by us, shall be provided by efficient personnel, safe and reputable businesses, and that they are operated within the local national laws and regulations.

Personal insurance

We always recommend arranging a suitable insurance coverage. This would avoid complications in case you experience any of the following.

• Loss of deposit, cancellations and curtailment charges

• Medical and emergency expenses / Hospital benefit

• Personal accident

• Loss of baggage, money or any other personal belongings

• Personal liability

• Delayed departure

In whichever case sundreamstravel.com always provides assistance to all of it's customers.

Dealing with complaints

If you ever have a complaint about anything to do with your holiday arrangements, you are to report it to us immediately. It is always easier to sort things out on the spot when our representative can see and understand the exact nature of the problem. The most important thing is not to let any problem spoil your holidays.

This contract may be concluded in English or Maltese.